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I have not received my share certificate from the 2007 initial public offering. Where may I lodge a complaint?

If you are yet to receive your share certificate for the initial public offering concluded in 2007, please contact:
 
Africa Prudential Registrars Plc
220B Ikorodu Road
Palmgrove
Lagos

Tel: 01-8931504, 01-7450427, 01-8401153

Email: info@africaprudentialregistrars.com
 
 
Please follow up all emails with a telephone call or visit to the office.

Since I bought shares in the company, I have changed my address. How may I update my contact information with Transcorp?

If you have changed your address, please notify Afribank Registrars in writing of both your old and new address. 

The registrar's office is located at:

Africa Prudential Registrars Plc
220B Ikorodu Road
Palmgrove
Lagos

Tel: 01-8931504, 01-7450427, 01-8401153

Email: info@africaprudentialregistrars.com
 
Please follow up all emails with a telephone call or visit to the office.
 
Please ensure that you include your share account number in all written communications on the subject. 
 
You may also download the Change of Address Form from the Afribank Registrars website at http://afribankregistrars.com/services.html. Return the completed form to Afribank Registrars with your certified signature in the provided space. 

Recently, I got married and changed my maiden name. How may I update my records with Transcorp?

To change your name in the shareholder records, please contact Afribank Registrars and provide the following:
  • Photocopy of marriage Certificate and original for sighting 
  • Original Sworn affidavit in case of change of family name
  • Original Bankers confirmation of signature bearing your passport photograph and duly endorsed by the Bank (where necessary if a change of signature is required)
Kindly submit the above to:
 
Africa Prudential Registrars Plc
220B Ikorodu Road
Palmgrove
Lagos

Tel: 01-8931504, 01-7450427, 01-8401153

Email: info@africaprudentialregistrars.com
 
 
Please follow up all emails with a telephone call or visit to the office.

I would like to transfer part of my shareholding to a family member. What is the procedure for doing this?

Please direct all share transfer requests directly to your stock broker.

If stock transfers are related to estate planning it is advisable to consult a lawyer as well.

I lost my share certificate in an accident. How may I recover it?

If your Transcorp share certificate is lost, stolen or destroyed, notify Afribank Registrars immediately. On receipt of your communication, and verification of your identity, the registrars would place a ‘caution’ on your shares to prevent the fraudulent and unauthorized transfer of ownership to another person. 
 
To facilitate the replacement of your lost certificate, please follow the steps below: 
  • Execute an indemnity form to protect all parties against the possibility that the lost certificate might return to circulation. This requires you to collect a guarantee from one of the Nigerian Stock Exchange clearing banks, a recognized insurance company or stock broking house
  • Obtain a sworn affidavit showing loss to the certificate
The completed form should be returned to:
 
Africa Prudential Registrars Plc
220B Ikorodu Road
Palmgrove
Lagos

Tel: 01-8931504, 01-7450427, 01-8401153

Email: info@africaprudentialregistrars.com
 
Please follow up all emails with a telephone call or visit to the office.

After the replacement of my lost certificate, I would like my account with CSCS to be directly credited with my new ownership claim rather than the issuance of a paper certificate. How may this be done?

After you have completed and executed the indemnity form, then returned it to the Registrars, the Central Securities Clearing System (CSCS) will be notified of your preference.